Privacy, terms and refunds

What we process

• The Shopify notice you paste. Common email addresses, phone numbers and long identifiers are redacted before the notice is stored.
• Your answers to the diagnostic questions, case identifier, generated diagnosis/report and payment status.
• The email you enter for payment is sent to Lava for checkout and receipt processing. Store Rescue stores only a one-way SHA-256 hash derived from that email to recognize retries of the same pending checkout; the plaintext payment email is not retained in the application database.
• A functional browser storage entry keeps your case ID and current answers so your session can resume after a reload.

Why we process it

We use this information to provide the requested analysis, preserve session continuity, process and confirm payment, prevent abuse, troubleshoot technical problems and respond to support requests. The legal basis may include performance of the requested service, legitimate interests in operating and securing the service, and consent where required by law.

Service providers

Cloudflare provides hosting, Workers and database infrastructure. Lava processes payments and payment receipts. Data may be processed in countries other than your own according to those providers' data-processing terms and applicable transfer mechanisms.

Retention and deletion

Case records are retained only while reasonably needed to provide session recovery, paid access, support and fraud/technical troubleshooting. You may request deletion of your case information by contacting the email below and providing the case ID if available. Payment and accounting records held by Lava may be retained under Lava's own legal obligations.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to receive a copy of certain personal data. Contact us to exercise a request.

Store Rescue provides automated informational assistance for preparing a response or appeal related to Shopify store reviews, terminations, payout holds, reserves and similar notices.

• No affiliation: Store Rescue is not Shopify, is not endorsed by Shopify and cannot access or change your Shopify account.
• No guarantee: Purchasing a report does not guarantee reinstatement, release of funds, approval of an appeal or any other outcome.
• Not legal advice: The service provides general informational and drafting assistance, not legal, tax or financial advice.
• Accurate information: You must use truthful information and authentic documents. Do not use Store Rescue to create false evidence, impersonate another person or evade platform rules.
• Sensitive data: Do not paste passwords, payment-card numbers, passport scans, private keys or other secrets.
• Availability: We may change, suspend or discontinue features, but will make reasonable efforts to restore paid access when a technical failure occurs.

The paid product is a personalized digital report that currently costs USD 9.99 unless a different price is shown before checkout.

The paid report is personalized digital content prepared for your specific case and is intended to be delivered immediately after successful payment.

Before checkout, Store Rescue asks you to request immediate delivery and acknowledge that, where applicable law permits, beginning digital delivery may affect or end a statutory withdrawal right. Nothing in this policy removes rights that cannot lawfully be waived.

Contact us if you were charged twice, payment succeeded but the report did not unlock, or the paid report cannot be delivered because of a technical failure. We will first try to restore access. If we cannot provide the purchased report, we will review a refund request.

If you believe you have a statutory cancellation or withdrawal right that still applies, email us with the payment email and transaction details. Requests are assessed under the law applicable to the transaction.

Product name: Store Rescue

Support and legal notices: teolioncheg@gmail.com

Website: shopify-rescue.teoneko-apps.workers.dev

For jurisdictions that require the seller's full legal name, registration details or geographic address before a consumer purchase, those details must be supplied by the operator. Store Rescue does not invent or publish identity details that have not been provided. Contact the email above before purchase if you need additional seller identification.